Branding the 12366 Tax Service Platform

Updated: 2019-07-30

On January 20, 2017, the 12366 taxpayer service platform was launched online to provide services in consultation, inquiry, education and processing of tax-related matters. In a further attempt to create momentum for the "Internet + Public Service" endeavor, speed up the construction of a service-oriented tax administration, and take better advantage of the IT reform to facilitate compliance, the STA decided to update and improve the 12366 taxpayer service platform into a versatile and intelligent taxpayer service system by giving full play to AI, big data, mobile internet and other information technologies. When completed in December 2018, the platform can provide taxpayers services in tax consultation, inquiry, training, returns-filing and rights protection in a customized fashion and via both online and offline channels.

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